How to Spa

SPA AWARENESS TOURS
Our staff love to show off the spa and will be happy to give you a tour and explain different treatments. Please phone to arrange an appointment. Bookings are essential! Please phone at your earliest convenience to assist us in meeting your requirements.

ARRIVAL
To enjoy the full value of your spa experience, we encourage you to arrive approximately 15 minutes prior to your appointment time. This allows you time to shower, change and enjoy a refreshment while completing your personal history form. You are also welcome to enjoy the water experience area for up to 30 minutes before & after your treatment.
 
AMENITIES
We have separate men and women’s changing areas with showers, grooming areas and personal lockers for your convenience.In addition, we will provide you with fresh robes, slippers, towels and disposable underwear, which will be available in the lockers for each guest. Please bring your personal hairbrush or comb if needed.
 
ATTIRE DURING YOUR TREATMENT?
Our primary concern is your total relaxation. Many body treatments will be more comfortable for you without clothing. Our professional therapists are trained to drape towels to ensure your complete privacy and comfort. In these treatments, under clothes are optional. We also offer disposable underwear should you prefer.
 
CAN'T DECIDE ON A TREATMENT?
Our spa receptionist and qualified therapists are available for you to plan the treatment best suited to your needs and interests. Please feel free to call in or phone for a consultation appointment.
 
ETIQUETTE
To ensure that all guests of the spa enjoy a relaxing and peaceful environment, we respectfully request that all guests keep noise to a minimum. Mobile phones, pagers and other electronic devices are not suitable in this environment. We appreciate your co-operation in assisting us to maintain the harmony of Breathtaker
On High.
 
WHAT TO WEAR?
On arrival in the spa we offer you a robe and slippers. Personal lockers and showers are available in the change areas to allow you to prepare for your treatment. For guests of the Hotel, you may shower in your room prior to visiting us. Please avoid using deodorants or moisturisers before your treatment and leave all valuables in your room. Swimwear is essential in the communal bathing areas.
 
RUNNING LATE?
Arriving late will unfortunately lessen your treatment time. We would sincerely regret keeping any client waiting and therefore need to maintain a punctual booking system. This ensures our therapists are always ready for your appointment.
 
NEED TO CANCEL?

Please provide a minimum of 24 hours notice for cancellations, because we reserve your therapist exclusively for your booking, cancellations within 24 hours of your appointment will incur a 100% cancellation fee.
 
SPECIAL HEALTH CONSIDERATION?
To ensure your maximum safety and comfort, we encourage you to fill out a personal health history and questionnaire. This also allows our therapists to give you the most beneficial and personalised treatment. Client’s who are pregnant, have high or low blood pressure, a heart condition or any other serious medical concerns are advised to consult their doctor before making any bookings and before using the spa’s facilities.
 
MINIMUM AGE
18 years and over.
 
PAYMENT

We accept cash, Mastercard, Visa and Amex. In-house guests may charge treatments and products to their room account.
 
GIFT VOUCHERS
We offer customised gift vouchers that make unique gifts for special people

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Introducing the breathe® Seated Massage Experience